Code of Practice

Download the Octotech Code of Practice.


We have a great working relationship with the majority of our customers. Consequently, disputes to the Ombudsman are incredibly rare. We are, however, required by Ofcom to have a resolution scheme in place.

Our Code of Practice has been developed to help you understand the relationship you have as a customer of Octotech. In it, you will find a summary details of our services. It will help you understand what you can expect after you have made a purchase or registered for a service. If, for any reason, you are not happy with the service we provide, then we invite you to contact us.

Customer Services & Sales

Phone 01403 888171


Email [email protected]

Our Customer Services department is open Monday to Friday from 9am to 5:30pm. We are closed on weekends and bank holidays. Calls are charged at local rate.

If we are unable to resolve your issues, then our Code of Practice document offers guidance on taking further action.