What our clients say.
Rated 4.9 out of 5 on Google from 123 reviews. These are some of them, in clients’ own words.
Recent Google reviews
“Octotech have looked after us (JR Print) for over 10 years. Their customer service is fantastic and the team are extremely prompt in sorting out any issues we have. This means as a business there is no down time or delays to our customers. We highly recommend Octotech for IT Support.”
“Octotech took over the management of our IT almost 2 years ago. We have been impressed with their knowledge and professionalism. Every time we call them we are greeted with a happy, experienced IT technician who always manages to solve whatever issue we are having. Nick and the team are proactive in letting us know if anything is needed to improve our work flow and support and I’m not sure how we coped before!”
“As a small volunteer run charity, we were looking for a company to provide us with advice and support regarding our IT migration to Microsoft 365. From the very first contact, everyone I spoke to was knowledgeable, helpful and a pleasure to work with. The migration was well managed with good communication and a smooth transition. Nick and Caleb were always available to help with any issues and answer questions. It is very reassuring to know that they are managing our ongoing hosting and admin requirements and will be available to help with any future issues.”
“We had been having WiFi issues at the village centre for some time and with a Christmas market event due on the 7th of December we needed the issue looked at. From the initial meeting with the team on the Monday of that week a solution was devised and by the Wednesday it was implemented and working with no issues. Very professional team, very flexible to your requirements timescales thanks especially to Nick and Harry for all their work.”
“Octotech has been an outstanding IT supplier for our business. Their team is knowledgeable, responsive, and always goes the extra mile to ensure we have the best solutions in place…”
“Excellent service throughout the onboarding process, every interaction has been very helpful. All of the team are very friendly and knowledgeable, would highly recommend them.”
“I waited a while to give a review of Nick from Octotech but the time has come: This guy is just brilliant. He has been patient, positive throughout and gave my little business the exact flexibility and support when I needed it. Highly recommended.”
“They were my go to a few years ago when I ran my own business and helped me out on numerous occasions when my laptop packed up… Nick is incredibly knowledgeable, highly efficient and always meets the customer’s needs, whether that be business or individual.”
“Windows 10 support had ended and I was completely overwhelmed at the thought of needing a new computer and transferring everything across. Thankfully, Matt from Octotech came to the rescue… He took my old machine, copied everything across to the new one, and returned it fully set up and ready to use. I’ve now taken delivery of the new machine and it’s working seamlessly in my office.”
More from businesses
“As an SME having employees globally we needed a practical solution to sharing files securely across our PC’s and Mac’s. Having worked with Matt and Nick for many years they recommended their Octocloud solution. It meant we could decommission our Windows server and the overheads that it brought, and have a totally managed solution securely hosted in the cloud. Their approach was extremely professional and painless – they managed the whole process from start to finish. I would recommend Octotech to any business looking for a one-stop IT support company.”
“As my business grew it was clear we needed to do something regarding our phone lines and computer services. We approached Matt at Octotech who has been great supplying us with all the computer protection we need [and] a voice over IP system which allows us to have multiple phone lines into our business. Without this service we would have struggled to get through the recent pandemic as Octotech’s service has allowed us to work from home seamlessly.”
“Octotech know their stuff; when you call them they pick up the phone… Phenomenally knowledgeable and capable in what they do, why would you not want to use them?”
“Like most business[es] of today we have a huge reliance on our IT systems… Having a fixed price service contract helps me budget for IT throughout the year.”
“We’ve used Matt and the team for over 10 years for all [our] IT needs… his advice has been invaluable and has saved us lots of money and stress.”
“I am reassured that the team at Octotech look after me and my business so well. They are responsive, professional and patient. I can’t imagine not having them as my support.”
“We recently moved in to the same office building as Octotech and due to some technical issues there, Nick helped us out with our IT requirements. It was only due to his efficiency with ordering the extra equipment and then fitting it, moving in was therefore seamless.”
“Octotech’s secure cloud-working solution enables us to work more flexibly as a team: enabling us to do more work from home…”
“Matt and his team at Octotech recently upgraded my hardware setup. Matt was very knowledgable and gave some great advice. I am thrilled with the new setup as it is much quicker and allows me to easily access my files remotely.”
“Great service for all our computer and phone needs. Highly recommended.”
“Knowledgeable and friendly team, quick and painless (and didn’t break the bank).”
“Fantastic service as always. Making technology issues much easier through these tough times!”
More from home clients
“Nick provided a first class service. His response to our problem was very prompt and he kept us fully informed about his progress and the costs. He managed to restore our operating system and save all the files within a day.”
“Octotech was highly recommended to me by a friend and I found them to be equally friendly, helpful, professional and very efficient. They successfully saved my laptop and data after an unfortunate experience with a glass of milk!”
“The ‘no fix, no fee’ approach tells you they know what they’re doing… they fixed the problem in 24 hours of my bringing round the hardware, charging for an hour’s work.”
“Came to the house within an hour of our phone call and fixed our PC problems within 15 minutes at a very fair price. An impressive and friendly service.”
“Great service, extremely helpful. Service with a smile and the problem fixed immediately. Thoroughly recommended!”
“The speed and efficiency of the work they have carried [out] has surpassed my expectation – incredible service!”
“Quick efficient service, economical and friendly. I would highly recommend this company for any laptop repairs.”
“Very impressed with Octotech, great service and you have saved the day for me! I highly recommend and will be using again!”
“An excellent service by Nick at Octotech – would highly recommend.”
“Absolutely first class service from Octotech. Collected my laptop from my door, and returned back within the hour as it was a quick fix…”
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